When Intuit shipped AI agents to 3 million customers, 85% came back. The reason, according to the company’s EVP and GM: combining AI with human expertise turned out to matter more than anyone expected — not less.Marianna Tessel, the financial software company’s EVP and GM, calls this AI-HI combination a “massive ask” from its customers…
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Getting the most out of this new technology requires revamping software, organizational structures, and workflows designed for human workers…
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Artificial intelligence (AI) has become increasingly integrated into the tools agents already use, often behind the scenes. Many CRMs, email platforms, marketing tools, and transaction systems now include AI features designed to automate small tasks or surface helpful insights more quickly. For many agents, this shift creates a mix of curiosity, excitement, and healthy skepticism.
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Concern over immigration enforcement officials wearing face masks largely cleaves into two camps: those who worry over threats against law enforcement and those who see masking as creating a culture of impunity…
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